Legal Notice
Legal Notice
Version: 1.2
Effective date: 3 August 2026
Supersedes: version 1.1 of 2 August 2026
Published in compliance with Article 10 of Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSI-CE — the Spanish transposition of Directive 2000/31/EC on electronic commerce, so the duties below are the Spanish expression of a rule that applies across the EU), and with Article 21 of the consolidated text of the General Law for the Defence of Consumers and Users (Royal Legislative Decree 1/2007, "TRLGDCU"), as amended by Law 10/2025 of 26 December, in force since 28 December 2025.
1. Service provider details (LSSI Art. 10.1)
| Field | Value |
|---|---|
| Trade name of the service | kreawave |
| Website | https://kreawave.com |
| Provider (natural person) | Pedro Cantueso García de Vinuesa |
| Tax ID (NIF) | 45748777Y |
| Registered address / address for notifications | Avenida de la Arruzafa 50, 14012 Córdoba, Spain |
| Email address | [email protected] |
| Contact telephone | +34 621 34 26 94 (Monday to Friday, 10:00-14:00 CET) |
| Commercial Register | Sole trader (empresario individual). Registration in the Commercial Register is voluntary for natural persons carrying on a business (Art. 19.1 of the Spanish Commercial Code), and the provider is not registered. No registration number therefore exists. |
| Prior administrative authorisation | Not applicable: the activity is not subject to any prior authorisation regime (Art. 6 LSSI-CE, principle of no prior authorisation). |
| Regulated profession | Not applicable (Art. 10.1.d LSSI-CE). |
| Economic activity | Provision, over the internet, of generative artificial intelligence services for the production of media content. As currently offered, the Service produces audio (text-to-speech synthesis). It is designed and documented so that image and video synthesis, and voice cloning, may be added without a new legal framework being required; the pricing page and the product interface are the authoritative source of which capabilities are live at any given time (see Terms of Service §2). |
| Data protection supervisory authority | Spanish Data Protection Agency (AEPD), https://www.aepd.es |
| Consumer authority of the provider's territory | Dirección General de Consumo, Junta de Andalucía — https://www.juntadeandalucia.es/temas/vivienda-consumo/consumo.html |
Why these personal details are published. The provider is a natural person trading in his own name. Articles 10.1.a and 10.1.e LSSI-CE and Article 97.1.b and 97.1.c TRLGDCU require his identity, tax ID and geographical address to be made available to users and to the competent authorities. To avoid this legally mandated disclosure being amplified beyond its purpose, every page under /legal is served with an X-Robots-Tag: noindex, nofollow header and is excluded from the structured data published on the rest of the site.
2. Customer service, complaints and claims (Art. 21 TRLGDCU)
2.1 Channels
Users and consumers may contact the provider, for any query, complaint or claim, through any of the following channels — which include, as Article 21.3 TRLGDCU requires, the medium through which the contractual relationship was entered into, plus postal, telephone and electronic means:
| Channel | Details |
|---|---|
| Electronic | [email protected] (the same medium through which accounts are created and the relationship begins) |
| Postal | Pedro Cantueso García de Vinuesa — Avenida de la Arruzafa 50, 14012 Córdoba, Spain |
| Telephone | +34 621 34 26 94 (Monday to Friday, 10:00-14:00 CET) |
These channels are personally attended by the provider. No premium-rate or special-tariff number is used for customer service, and no cost above that of a standard call is passed on to the user (Art. 21.2 TRLGDCU).
2.2 Acknowledgement, reference and deadline
Every complaint or claim receives a written acknowledgement on a durable medium containing an identifying reference, so that the user has proof of having submitted it (Art. 21.2 TRLGDCU).
The provider answers claims as soon as possible and in any event within a maximum of fifteen (15) days from submission (Art. 21.3 TRLGDCU). Where a specific procedure sets a shorter deadline, the shorter deadline prevails: refund requests are handled under the Refund Policy §9, and notices of illegal content under the Illegal Content Notice procedure §§8 and 9.1.
2.3 Official complaint forms (Andalusia)
The provider carries on his activity from Andalusia and, at the consumer's request, makes available free of charge the official complaint and claim form (hoja de quejas y reclamaciones) of the Junta de Andalucía, in the format laid down in Decree 82/2022 of 17 May and the Order of 24 April 2026 governing the electronic complaints system. To request it, write to [email protected] with the subject "hoja de reclamaciones"; the form is sent by email and may be returned by email or by post to the address in §2.1.
2.4 Language of communications
The Service and its legal documentation are published in English. Notwithstanding this, consumers may address the provider in Spanish and will be answered in Spanish, and the pre-contractual information required by Article 97.1 TRLGDCU is published in Spanish alongside these documents at https://kreawave.com/legal (Arts. 60.4 and 98.1 TRLGDCU, which require that information to be available at least in Castilian Spanish).
3. Purpose and scope of this Legal Notice
This Legal Notice governs access to and use of the website https://kreawave.com (the "Site") and of the kreawave service (the "Service"), both operated by Pedro Cantueso García de Vinuesa (the "provider").
Merely accessing the Site implies acceptance of this Legal Notice. Using the Service additionally requires acceptance of the documents listed below, which form part of the contractual framework and which prevail over this Notice in the matters they specifically govern:
| Document | Governs |
|---|---|
| Terms of Service | The contract itself: plans, pricing, billing, usage limits, permitted use, withdrawal, liability. In the event of conflict, the Terms prevail. |
| Refund Policy | Refunds, credit returns and how the Terms are applied in practice |
| Privacy Policy | Processing of personal data (GDPR / LOPDGDD) |
| Cookie Policy | Cookies and similar technologies (Art. 22.2 LSSI-CE) |
| Acceptable Use Policy | Prohibited content and uses; moderation |
| AI Content Disclosure | Nature of the generated content, watermarking, AI Act Art. 50 |
| Illegal Content Notice | Reporting illegal content and the notice-and-action procedure |
A Spanish-language pre-contractual information page complements — and does not replace — these documents.
4. Who the user contracts with, and price information (LSSI Art. 10.1.f)
The Service is provided by the provider identified in §1. Payment is not taken by the provider directly: the paid plans, trials and hour packs are sold through Paddle.com Market Limited ("Paddle") acting as Merchant of Record. Paddle is the reseller towards the user, issues the invoice or receipt, and collects and remits the applicable VAT or sales tax. Use of the checkout is additionally governed by Paddle's own terms and privacy policy (paddle.com/legal). See Terms of Service §4.
Prices. Clear and exact information on the price of each plan, trial and hour pack — including whether taxes are included — is published, permanently and free of charge, on the pricing section of https://kreawave.com and in Terms of Service §4. This Legal Notice does not restate prices, volumes or usage limits: the Terms and the Refund Policy are the only authoritative sources for the economic conditions, for what is charged when content is regenerated or re-run, and for when money is or is not returned.
5. Intellectual and industrial property
5.1 Elements of the Site and the Service
The design, source code, texts, graphics, logos, trademarks, interfaces, voice catalogue metadata, sample recordings and any other element of the Site and the Service are owned by the provider or licensed to him, and are protected by Spanish and European intellectual and industrial property law (Royal Legislative Decree 1/1996, approving the consolidated text of the Spanish Intellectual Property Act, and Law 17/2001 on Trade Marks).
Their reproduction, distribution, transformation, public communication or any other form of exploitation, in whole or in part, is prohibited without the provider's written authorisation. Automated extraction of the catalogue, the sample recordings or the Site's content — including scraping and bulk downloading — is not authorised.
5.2 Content submitted by the user
The text, voice samples, prompts, reference images or reference video that the user submits to the Service remain the user's responsibility. The user warrants that he or she holds the rights necessary to submit that material and to have it processed (see Terms of Service §8 and the Acceptable Use Policy). The provider claims no ownership over it.
5.3 Content generated by the Service
Content generated by the Service — audio today; image or video only from the moment, if any, those capabilities are actually enabled — is made available to the user under the terms of the contracted plan. Ownership, the scope of commercial use and its limits are governed by Terms of Service §9, not by this Notice.
5.4 Voice samples published in the catalogue
The voice samples published in the catalogue and in the public demo are recordings selected by the provider from several takes of the same voice, produced through an internal quality-selection process. Individual generations requested by a user are produced through a shorter automated quality check and may therefore differ, within the normal variability of a generative system, from the published sample. This disclosure is made so that the samples are read for what they are; the legal standard of conformity applicable to the Service, and the consequences of any lack of conformity, are governed by Terms of Service and the Refund Policy.
6. Artificial intelligence, marking and traceability
All audio delivered by the Service carries an inaudible watermark applied to every generation, together with provenance metadata and a cryptographic fingerprint. The Service provides no mechanism for removing that mark, and generation is refused rather than performed unmarked. If image or video generation is enabled in the future, the corresponding provenance marking described in the AI Content Disclosure will apply to it in the same way.
Removing, altering or attempting to defeat that marking, and passing generated content off as an authentic recording of a real person where the law requires disclosure, are prohibited (see the Acceptable Use Policy and AI Content Disclosure, which implement Article 50 of Regulation (EU) 2024/1689 — the AI Act).
7. Liability
7.1 Availability of the Site and the Service
The provider does not guarantee that the Site or the Service will be available without interruption. Access may be suspended or interrupted by maintenance, technical failure, force majeure or decisions of third-party connectivity or infrastructure providers.
This is a statement of fact and not an exclusion of liability: where the user is a consumer, the provider remains bound by the conformity obligations of Articles 115 et seq. TRLGDCU, and the compensation applicable to interruptions and failed generations is the one set out in the Refund Policy, which this Notice does not modify.
7.2 Third-party links
The Site may contain links to third-party sites. The provider does not control them and is not responsible for their content, security or privacy practices. A link implies neither recommendation nor association.
7.3 Unlawful use by the user
The provider is not liable for damage that a user causes to third parties by using the Service in breach of the Terms, of the Acceptable Use Policy or of applicable law. The user is solely responsible for the content he or she generates, for the purposes for which it is used and for the way in which it is published or distributed.
7.4 Limits of these exclusions
Nothing in this Legal Notice excludes or limits liability that cannot be excluded or limited under mandatory Spanish law — in particular liability for wilful misconduct, for death or personal injury, and the consumer's non-waivable rights under Articles 10 and 86 TRLGDCU. Any clause purporting the contrary is to be read as if it were absent.
8. Notices of illegal content and contact for authorities
Notices concerning allegedly illegal content, infringement of third-party rights or impersonation of a real person's voice or likeness must be submitted through the procedure set out in the Illegal Content Notice, which specifies the channels, the information required and the deadlines.
The single point of contact for users, notifiers, authorities and courts, in relation to the Service, is [email protected], with the postal address in §1 as an alternative. Communications are accepted and answered in English and Spanish.
9. Personal data and cookies
The controller of the personal data processed through the Site and the Service is the provider identified in §1. The processing carried out, its legal bases, retention periods, recipients, international transfers and the procedure for exercising the rights under Articles 15 to 22 GDPR are described in the Privacy Policy. Cookies and similar technologies, and the consent mechanism required by Article 22.2 LSSI-CE, are described in the Cookie Policy. This Notice does not add to or restrict either document.
10. Codes of conduct and out-of-court dispute resolution
Codes of conduct (Art. 10.1.g LSSI-CE). The provider is not currently adhered to any code of conduct, trust seal or self-regulation scheme.
Consumer arbitration. The provider is not currently adhered to the Spanish consumer arbitration system (Sistema Arbitral de Consumo) nor to any accredited alternative dispute resolution entity under Law 7/2017 of 2 November. He may nevertheless accept arbitration on a case-by-case basis where a consumer proposes it.
The European ODR platform no longer exists. Regulation (EU) 2024/3228 of 19 December 2024 repealed Regulation (EU) No 524/2013; the platform stopped accepting new complaints on 20 March 2025 and ceased operating permanently on 20 July 2025. Any reference to ec.europa.eu/consumers/odr in earlier versions of the provider's documents is therefore obsolete and is withdrawn.
Routes actually available to a consumer who is not satisfied with the provider's answer:
- The Municipal Consumer Information Office (OMIC) of the consumer's municipality, or the consumer authority of the consumer's Autonomous Community.
- The Dirección General de Consumo of the Junta de Andalucía, as the authority of the provider's territory, including through the official complaint form referred to in §2.3.
- The European Consumer Centre (ECC-Net) — https://portal-cec.consumo.gob.es — for consumers resident in another EU Member State, Norway or Iceland.
- The Spanish Data Protection Agency (AEPD) — https://www.aepd.es — for matters concerning personal data.
- Paddle, as Merchant of Record, for matters concerning the charge, the invoice or the payment method (see §4).
- The courts, in accordance with §11.
11. Governing law and jurisdiction
This Legal Notice, and access to and use of the Site, are governed by Spanish law.
Where the user is a consumer, the courts having jurisdiction are those of the consumer's own place of residence, and no clause of this Notice may deprive the consumer of that forum or of the protection of the mandatory rules of the country of his or her habitual residence (Art. 90.2 TRLGDCU, which renders abusive any submission to a court other than that of the consumer's domicile or the place of performance; Arts. 17 to 19 of Regulation (EU) 1215/2012; Art. 6 of Regulation (EC) 593/2008, Rome I).
Where the user is not a consumer (business or professional user), the parties submit, waiving any other forum, to the Courts and Tribunals of Córdoba, Spain.
12. Electronic communications and contracting
Contracts entered into electronically through the Site are valid and produce all the effects provided for by law, provided that consent and the remaining requirements for their validity are present (Art. 23 LSSI-CE). Electronic communications between the user and the provider are equally valid, and the provider confirms receipt of orders in the manner required by Article 28 LSSI-CE.
The pre-contractual information required by Article 27 LSSI-CE and Article 97 TRLGDCU is provided before the contract is concluded, through the pricing section, the checkout process operated by Paddle and the Terms of Service.
13. Availability of this Legal Notice (LSSI Art. 10.2)
This Legal Notice, and the rest of the legal documentation, are accessible permanently, easily, directly and free of charge, without registration, at https://kreawave.com/legal and from the footer of every page of the Site. Users may save or print them; the provider retains previous versions and supplies any of them on request through the channels in §2.1.
14. Amendments and versioning
The provider may amend this Legal Notice. Every substantive amendment carries a new version number and a new effective date recorded in the header, so that the version in force at any given moment — and the version a user accepted — can be identified without ambiguity. Amendments take effect on publication and are not applied retroactively to contracts already performed. Amendments to the Terms of Service follow the separate notice regime set out in Terms of Service §24.
15. Contact
Email: [email protected]
Telephone: +34 621 34 26 94 (Monday to Friday, 10:00-14:00 CET)
Postal address: Pedro Cantueso García de Vinuesa — Avenida de la Arruzafa 50, 14012 Córdoba, Spain